General Conditions of Sale

Transformational Business Mindset Coaching
Offered by Transformational Business Mindset Coaching with Sharlot Eisentraut

1. Scope of Application

These General Conditions of Sale apply to all digital and coaching services ("the Services") offered and sold through the Systeme.io platform by [Your Full Legal Name or Business Name] ("the Coach") to the client or customer ("the Client"). By purchasing a Service via Systeme.io, the Client agrees to be bound by these Conditions.

2. Services Provided

The Coach offers transformational business mindset support through:

Digital masterclasses (live or recorded)
5-day online challenges
1:1 business mindset coaching
Online programs, courses, or memberships

Service details (price, duration, content, access method) are specified on each individual sales page.

3. Purchasing and Payment

Purchases are made through Systeme.io’s secure checkout system.
Payments may be processed via Stripe, PayPal, or other gateways integrated with Systeme.io.
The Client agrees to pay the amount stated on the sales page at the time of purchase.
Payment plans (if offered) must be completed in full as agreed at purchase time. Failure to complete payment may result in revoked access to Services.

4. Access and Delivery

For digital products (masterclasses, challenges, courses), access is typically delivered automatically via email and/or client portal upon successful payment.
Live events (e.g. live masterclass or challenge) will be delivered on the announced date via Zoom, live stream, or another platform.
1:1 coaching will be scheduled manually after purchase, as per mutual agreement.

5. Refund Policy

Due to the nature of digital products and coaching services:

All sales are final. No refunds will be issued, unless otherwise stated on a specific offer page.
If technical issues or delivery failures occur, reasonable effort will be made to resolve them.
Exceptions may be made in cases of duplicate purchases or genuine billing errors.

6. Client Responsibilities

The Client is responsible for attending live sessions on time and managing their login/access details.
For coaching services, the Client agrees to actively participate and take responsibility for their own results.
The Services are not a substitute for professional legal, mental health, or financial advice.

7. Coach Responsibilities

The Coach will deliver the agreed Services with professionalism, integrity, and in alignment with the offer described at the time of purchase.
For 1:1 coaching, confidentiality is maintained unless disclosure is required by law.

8. Intellectual Property

All content provided (including videos, PDFs, worksheets, slides, and recordings) is the property of the Coach and protected by copyright. Clients may use it for personal development only and may not reproduce, share, or sell it without express permission.

9. Cancellations and Rescheduling

For live coaching sessions, at least 24 hours’ notice is required to reschedule.
Missed appointments without prior notice may be forfeited.
Group programs, digital challenges, and masterclasses are non-refundable and non-transferable once purchased.

10. Limitation of Liability

The Coach shall not be liable for any indirect, incidental, or consequential damages resulting from the use of, or inability to use, the Services. Results vary and are influenced by the Client’s own commitment and action.

11. Data Protection (GDPR Compliance)

Client data is stored securely via Systeme.io in compliance with GDPR and applicable privacy laws.
Data is used only for purposes of delivering services and communications related to the Client’s purchase.
Clients can request data deletion or access by contacting the Coach.

12. Governing Law

These Conditions shall be governed by and interpreted in accordance with the laws of [Your Country / State], without regard to its conflict of laws principles. Any legal dispute will be subject to the jurisdiction of the courts of [Your Location].

13. Contact

For questions about these Conditions or the services provided, please contact:

Sharlot Eisentraut / Transformational Business Mindset Coaching
📧 Email: sharlot.eisentraut@gmail.com
🌐 Website:
https://sharlotcoach.me/
https://sharloteisentraut-tbmc.square.site/